Support Policy
- Support Availability
Our support team is available to assist users Monday to Friday, from 10:00 AM to 6:00 PM (IST), excluding public holidays.
- Support Channels
Users can reach out for support through the following official channels:
- Email: [support@stdigital.in]
- In-app support chat
- Helpdesk/Ticket system
- Response Time
- General inquiries: Within 24–48 working hours
- Technical issues: Response within 48–72 working hours, resolution time may vary based on complexity.
- Report or dashboard-related queries: Addressed within 5–7 working days (subject to data availability from DSPs)
- Scope of Support
Our support covers:
- Service usage assistance
- Dashboard guidance
- Technical error resolution
- Reporting and payout clarifications
- Policy and compliance questions
- Support does NOT include:
- Legal advice
- Disputes over copyright claims (unless directly related to ST Digital distribution)
- Personalized training or consultations
- Requests for custom reports or manual data processing beyond our system
- User Responsibility
- Users are expected to provide complete and accurate information when raising any query.
- Any abusive, threatening, or inappropriate communication with support staff may result in limited access or account suspension.
- Policy Updates
ST Digital may revise this Support Policy without prior notice. The latest version will always be available on our official platform.